Commerce Commission files charges against truck shop operator

Tuesday 1st September 2015

The Commerce Commission has filed charges against a mobile trader, or truck shop operator, claiming he obtained money from customers by deception and never intended to supply them with the goods they paid for.

The regulator found they typically target poorer communities, particularly in Auckland, with non-compliant contracts, steep prices and often lower-quality goods than can be bought at ordinary shops.

The investigation began in response to a rising number of complaints from consumers and community advocates about sales techniques including door to door, telemarketing, websites, Facebook and parking their trucks in prominent locations. Sales are usually on credit, layby or other deferred payment terms.

The report found documents provided to customers "are often non-compliant" with the Fair Trading Act and the Credit Contracts and Consumer Finance Act, prices charged are high and the goods are often of lower quality than comparable items in mainstream retail outlets, some traders were also difficult to contact to cancel contracts or payments, and some continued to direct debit customer accounts after the full price had been paid.

BusinessDesk.co.nz

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