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ComCom lays 9 charges against Warehouse's Noel Leeming for misleading consumers about their rights

Friday 27th April 2018

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The Commerce Commission has laid nine charges against Noel Leeming, alleging the retailer misled consumers about their rights under the Consumer Guarantees Act.

 

The charges follow the commission’s investigation into complaints from Noel Leeming customers who allege they were misled about the right to seek remedies for faulty goods from Noel Leeming and not the manufacturer, the right to a refund for a faulty product, and the right to a replacement for a faulty product, the regulator said in a statement.

 

Each charge relates to a different complainant for events between September 2015 and January 2017 at eight Noel Leeming stores. 

 

Noel Leeming is owned by NZX-listed retailer Warehouse Group and sells consumer electronics from 77 stores nationwide and via online sales. The commission said it has issued warnings or compliance advice letters to Noel Leeming on three occasions since 2007.

 

The charges are under the Fair Trading Act, as it is a breach of that act to mislead consumers about their rights under the Consumer Guarantees Act. The matter will be called in the Auckland District Court for the first time on May 29.

 

Warehouse shares last traded at $2.03 and have dropped 3.3 percent over the past year.

 

(BusinessDesk)

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