Vodafone loses 26,000 mobile customers in June quarter

NZPA

Monday 25th July 2011 2 Comments

Vodafone lost 26,000 mobile customers in this country during the three months to the end of June.

In a management statement for the worldwide Vodafone business, the company said it had 2.46 million New Zealand mobile customers as at June 30. Of those, 67.6 percent were prepaid, down from 68 percent prepaid at March 31.

The company noted that its service revenue growth in New Zealand was affected by a cut to mobile termination rates -- what telcos pay each other when calls cross between their networks -- from May 6.

Overall, the group reported revenue up 3.5 percent to Stg11.7 billion ($NZ22.07b) in the quarter, with service revenue up 1.5 percent from a year earlier to Stg10.9 billion. Excluding mobile termination rate cuts, group service revenue lifted 3.9 percent.

Comments from our readers

On 26 July 2011 at 11:18 am John Cran said:

No wonder they lost 26000 customers! I have had nothing but the run around from their customer service. Customer PR seems to be non exist.To much pass the buck attitude.I look forward to a more personalised service.

On 26 July 2011 at 9:42 pm Johan said:

Where did they lose their customers to? I suppose it was 2 Degrees ? That would be of no surprise to me and is a good thing. 2 Degrees is a Kiwi company and deserves it.