Sharechat Logo

Bank of New Zealand rings in executive changes in product, customer service

Wednesday 16th May 2018

Text too small?

Bank of New Zealand chief executive Angela Mentis is ringing in more changes among her leadership team, with the heads of product development and customer service set to depart at the start of July. 

The Auckland-based lender today announced director of products and technology David Bullock and director of customer fulfilment services Martin Gaskell will leave the bank from July 1, without citing a reason for their respective departures. Both joined BNZ's executive team in October 2014 and held various roles at the bank before their elevation. 

Bullock was responsible for BNZ's product and customer solutions functions, and its technology, digital and enterprise security teams, while Gaskell was responsible for the bank's service and operations. 

Mentis acknowledged their "significant contribution" had made to the bank and said in a statement that "the announcement of new executive appointments would be made in due course."

The local subsidiary of National Australia Bank this month reported an 18 percent increase in first-half profit, reflecting wider net margins on an expanding loan book. Mentis took the opportunity to reaffirm the bank's commitment to consumers as an Australian royal commission of inquiry into the sector highlighted some dubious practices on the other side of the Tasman, and spurred local regulators to demand the industry prove it's clean. 

Mentis took over the reins from January, swapping positions with former CEO Anthony Healy who took over her previous role at NAB as chief customer officer business and private banking. 

In April, BNZ director of transformation and enterprise performance Richard Griffiths and director of strategy and planning David Maloney left the lender less than a month after their exits were announced, while acting chief financial officer Paul MacGillivray took on the position permanently when ANZ executive Mandy Rutherford withdrew from taking up the role. 

(BusinessDesk)

  General Finance Advertising    

Comments from our readers

No comments yet

Add your comment:
Your name:
Your email:
Not displayed to the public
Comment:
Comments to Sharechat go through an approval process. Comments which are defamatory, abusive or in some way deemed inappropriate will not be approved. It is allowable to use some form of non-de-plume for your name, however we recommend real email addresses are used. Comments from free email addresses such as Gmail, Yahoo, Hotmail, etc may not be approved.

Related News:

MARKET CLOSE: NZ shares dip as global trade jitters weigh on A2, F&P
NZ dollar set for weekly gain after Reserve Bank surprise
Burger Fuel exploring sale after review questions listing merits
New net migration data to remain rubbery for quite some time
NZX to push sales this year after reshaping business dents 2018 profit
Slowing new orders growth weighs on January PMI
New NZ dry dock a basis for new industry - KiwiRail
Wellington Drive beats 2H sales forecast, will meet earnings guidance
NZIQS decides more training is the answer to past president's misconduct
February 15th Morning Report

IRG See IRG research reports