Friday 13th April 2018
|Text too small?|
The Commerce Commission has laid 27 charges against Vodafone New Zealand for false and misleading conduct, alleging the telecommunications company misled consumers into thinking its FibreX product was a full fibre-optic broadband service like those delivered over the government-subsidised ultra-fast broadband network.
The charges were filed in the Auckland District Court and relate to conduct in the Wellington, Christchurch and Kapiti regions where FibreX is offered, between Oct. 26, 2016 and March 28, 2018, the regulator said in a statement. The matter will be called in the Auckland District Court for the first time on May 22.
"The commission alleges that by naming its broadband service 'FibreX', along with its advertising of FibreX on billboards, radio, in-store, online and in direct-marketing, Vodafone misled consumers into thinking that FibreX was a full fibre-optic broadband service (like those services delivered over the government-subsidised ultrafast broadband network), when it is not," the Commerce Commission said. "The commission also alleges that Vodafone’s website misled consumers about the options of broadband services (including full fibre-optic broadband) available at their addresses."
FibreX is a broadband service delivered over Vodafone’s hybrid fibre-coaxial (HFC) network. The HFC network uses both fibre-optic and copper cabling to deliver broadband to consumers’ homes.
By comparison, full fibre-optic broadband services are delivered over the government-subsidised ultra-fast broadband network which only uses fibre-optic cabling to deliver broadband to consumers’ homes.
Last year, the regulator warned MyRepublic, Two Degrees Mobile, Spark New Zealand and Vodafone about conduct it considered breached the Fair Trading Act, saying the telecommunications sector generated a high number of customer complaints despite efforts to improve compliance by the commission. Vodafone's warning related to a 12-month promotion.
No comments yet
PFI doubles 2018 profit on valuation gains, underlying earnings fall short
Steel & Tube turnaround continues with 49% jump in first-half net profit
February 18th Morning Report
FIRST CUT: Port of Tauranga lifts 1H profit 4%
NZ dollar starts the week with a tailwind as positive US-China trade talks boost sentiment
Tax Working Group's capital gains proposal keenly awaited
MARKET CLOSE: NZ shares dip as global trade jitters weigh on A2, F&P
NZ dollar set for weekly gain after Reserve Bank surprise
Burger Fuel exploring sale after review questions listing merits
New net migration data to remain rubbery for quite some time