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Vodafone sees 35,000 customers hang up in second quarter

Thursday 11th November 2010 1 Comment

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Vodafone New Zealand lost 35,000 customers in the second quarter.

The phone company has 2.44 million people on its network, according to the first-half report of its British parent, down from 2.48 million in the previous quarter. Most of those customers were on pre-paid connections, with the percentage of pay-as-you go clients falling to 68.7% from 69.5%. Over the same period, Telecom, Vodafone’s main rival, shed 19,000 customers.

New entrant 2degrees has probably been the major beneficiary, with the Commerce Commission’s latest benchmarking report on the state of the industry finding the third network increased competition and offers “significantly lower pricing” than its bigger rivals.

Over the three months through September, 37,200 people ported their mobile phone numbers, where they take the number to a different carrier, according to Telecommunications Carriers Forum data. The Commerce Commission today said in a draft decision that it plans to extend its ruling on portability for another six years.

Shares in Telecom fell 0.9% to $2.16 in trading today.

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Comments from our readers

On 11 November 2010 at 7:01 pm crusader said:
mmm take a good look vodafone but like most big players you dont care alot like the fuel companies and a certain pm looks like the average kiwi has woken up
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