Telecom's XT woes rear their head again

Wednesday 20th October 2010 6 Comments

Telecom's temperamental XT mobile network spat the dummy today, with problems for broadband users today.

Spokeswoman Katherine Murphy said "some customers in the lower North Island and South Island using mobile broadband on the XT mobile network experienced issues from mid-morning, but service was fully restored by around 1pm."

The company had problems with the mobile network, which replaced its obsolete CDMA network, after several outages nationwide through the end of 2009 and start of this year.

Telecom put Alcatel-Lucent NZ, the network's architect, on notice after the phone company paid out about $15 million in compensation to its customers. Telecom's shares fell 1.9% to $2.02 in trading today.

Businesswire.co.nz

Comments from our readers

On 20 October 2010 at 5:39 pm G. Maassen said:

I still had problems log onto the net at 5pm..CHCH and at the moment it is very, very slow..like the last couple of days.

On 20 October 2010 at 7:49 pm Sosoome said:

If I didn't have a good deal with my present 027 Mobile I wouldn't be with Telecom and when I have to change, unless the deal is better than any other I will be with one of the others, Landline, Broadband everything. I am sick of being insulted by them, cheap keyboards included.

On 21 October 2010 at 3:23 pm Waltraud Maassen said:

and now they send out the bill raising the GST on a 2 year contract that should NOT be raised. I understood, a time contract is just that, raising the GST has to be delayed till a new contract has to be signed..am I right? my contract is for a mobil Turbo T-Stick, which of course is under the same inks when it comes to a fall out of the system. not funny

On 22 October 2010 at 5:35 pm Mr Ed said:

Of course GST can be raised. It is charged by the government and is nothing to do with Telecom.

On 26 October 2010 at 8:15 am Bruce H said:

you poor fools who went with XT. I have stuck with CDMA...better coverage by a long way and no problems...till they turn it off

On 27 October 2010 at 4:06 pm Waltraud Maassen said:

Mr.Ed you can keep your hat on..its not the question of GST is how misleading customers and I feel mislead !