Chorus announcement brings milestone moment

Wednesday 16th January 2008

Telecom today announced a milestone in New Zealand telecommunications history by unveiling the name of its separate access network business unit and national field service team - Chorus.

The new identity will appear on more than 1,700 field service vans throughout the country as technicians carry out phone installations, repairs or wiring maintenance on your home or street.

"I very much want to maintain the momentum established last year as we worked with the government, regulators and the industry to develop our undertakings on operational separation," Telecom CEO Paul Reynolds said today.

"Although the process of formally accepting those undertakings is not yet complete, we are nevertheless pushing on with the steps necessary to make operational separation a reality for our industry.

"The launch of Chorus is a milestone moment.

"Chorus will be a truly national business, with staff in operations throughout the country and key offices in Auckland and Wellington," said Reynolds.

Chorus Chief Executive Mark Ratcliffe said he was immensely excited to be leading the newly separated business and is looking forward to giving life to the Chorus brand by delivering excellent customer service.

"Chorus will give all service providers equal access to the local network through its exchanges, and take the lead on significant developments like access fibre and Telecom's cabinetisation programme. This programme will deliver high-speed broadband.

"Chorus also represents the culture we want to build with our customers and within our organisation," Ratcliffe said.

"We are committed to a collaborative way of doing things and look forward to working together with the industry, central and local government and all telecommunications companies to bring better services to all Kiwis."

Ratcliffe also commented that while the Chorus name emphasises an industry perspective, it also has an equally important human tone.

"With more than one million on-site visits a year, a personal brand was needed to identify the Chorus field services team. The brand gives us just that, and it's great to be getting on with it," Ratcliffe said.

Chorus, a Telecom New Zealand business, will formally launch on 31 March 2008.

Source: Press release, Telecom New Zealand

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