Archive for December, 2009
Thursday, December 31st, 2009
1) Ponzi was not a character from 1970s sitcom ‘Happy Days’ but one of the world’s first financial engineers. While Bernie Madoff was, optimistically, sentenced to 150 years in jail this March, he proved that any schemer can run a Ponzi – all it takes is confidence, lazy regulators and a good network of rich friends;
2) New Zealand investors will opt for delayed ungratification over honest assessment of loss. Anyone for another moratorium? How about a reverse listing on the NZX?
3) Without KiwiSaver New Zealand’s retail fund management industry would be begging for government assistance to survive – oh that’s right, it has that already;
4) If all else fails, you can slap a government guarantee on anything to keep the dream afloat;
5) Government guarantees don’t last forever but they can be extended for ‘as long as necessary’;
6) Quantitative easing might be OK for the UK and US but we don’t do that kind of thing here;
7) We are very jealous of Australia – ask Don Brash et al;
New Zealand is full of pundits who have no eye for the detail offering big picture solutions;
9) Consumer hates financial advisers;
10) You can’t trust anyone with your money, especially yourself. Why not spend it all on tacky presents for the ones you love.
Tags: David Chaplin Posted in Personal Finance | 1 Comment »
Thursday, December 24th, 2009
Look at this guy: he is the (money) man of the year.
David Tepper made bucketloads of cash by betting that banks had been oversold early in 2009.
According to the story, Tepper has pocketed about US$2.5 billion of his hedge fund firm’s profit this year. I suppose that explains the cheesy grin (but not the squint, the cheap PC in the background, the rumpled tieless shirt or the rolled up trousers – why is he dressed like a journalist?).
He also allegedly “keeps a pair of brass testicles on his desk”, which could be construed as either a philosophical statement or a commodity play.
These are mere superficial details, however. Tepper and his cojones are now seriously loaded.
He took some chances: doubled up, went short, cashed in.
“Mr Tepper has built his reputation on judging value in panic situations,” the UK Telegraph story reports. And if 2009 had nothing else going for it, the year was chock-full of panic.
Like all hedge fund managers, though, Tepper has had his upper and downer years. For most hedge fund managers – however you want to define them – the last two years have been abysmal.
As we creep into 2010, however, the mood amongst the long/short crowd is improving.
“After an appalling 2008, the [hedge fund] survivors are rebuilding the industry’s tattered reputation, helped along by rising markets,” the Telegraph article says.
But who wasn’t helped by rising markets? Even the much-maligned New Zealand government borrowing program got a leg up late in the year.
“Compared to Budget 2009 forecasts, there is an $8 billion reduction in the total net borrowing requirement over the years 2009/10 to 2012/13,” the New Zealand Debt Management Office informed us last week.
Financial Times writer Gillian Tett, however, reckons that 2010 will be a testing one for government debt. In her story Tett quotes some big bank insider as saying that sovereign debt “is going to be the big debate for 2010″.
Tepper may need to consult his brass balls again next year.
Posted in Personal Finance | No Comments »
Tuesday, December 22nd, 2009
The Capital Markets Taskforce has reported to general acclaim and it probably did come up with some good ideas.
I will get around to reading its findings at some point but at 121 pages it’s a bit too much to handle this late in the season.
There are other distractions for financial journalists right now. For example, the fascinating counter-offer by National Australia Bank for the Australasian assets of Axa Asia-Pacific.
Or the inevitable post-Hanover merger slump in the share price of Allied Farmers.
Even the reported demise of an ancient personal financial tool, the cheque, I find more interesting to contemplate than the big picture ideas manufactured by the Capital Markets Taskforce.
I won’t miss the cheque if it does disappear but someone will have to come up with a new excuse for late payment.
‘The cheque is in the mail’ remains the classic way to delay the fulfilment of financial obligations. There is less scope for plausible deniability by claiming ‘The internet was down’.
But this is probably not one of the “black holes” in the regulation of financial products that NZX chief, Mark Weldon, was referring to in this story detailing his ‘takeouts’ from the Taskforce report.
Weldon, a member of the Taskforce, proposed that these “massive holes” in financial regulation would be filled if everybody listed on the NZX.
Funny that. This is generally called ‘talking your own book’ and shouldn’t go unchallenged.
There are many good reasons why companies or financial product providers choose not to list on the NZX. For one, it can be prohibitively expensive -in upfront and ongoing fees to the NZX as well as increased compliance costs.
The NZX, which is essentially a monopoly, shouldn’t have the right to bully everyone into listing under the guise of a public good.
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Monday, December 21st, 2009
Watching the Copenhagen climate change summit from Wellington brings to mind the Pineapple Lumps ad where the Kiwi turns up late, hits the button, and is delighted to receive a toothsome booby prize while other countries make off with the riches.
From the outside, the global summit looks like a bit of a lottery. For a start, media coverage is universally pessimistic, albeit you’d expect that. Failure at Copenhagen would be a huge story, but an even bigger story would be the drama of a breakthrough success. It’s no accident that building up the prospect of failure is a journalistic instinct: it’s the ultimate two-way bet where the fence-sitter can never lose.
There are, of course, factors clouding this complacent view that all will be well with the global commitment to curb climate change. For a local audience, the most alarming signals are coming from Climate Change Negotiations Minister Tim Groser, who says he’s “appalled” by the process.
“It’s like a whole bunch of countries are miscalculating here and thinking that the pressure of these world leaders is going to drive us towards a second Kyoto protocol, and it’s not. We have a real problem on our hands,” he told Fairfax’s reporter in Copenhagen, David Williams, overnight.
“I just cannot see how you can get sufficient convergence inside a meeting room of 1000 people,” said Groser. “I’ve never seen it in a trade arena. [I'd] love to be proven wrong, but I’d say no chance.”
Groser is congenitally given to quotable utterances, and it’s important to recognise that “no deal at Copenhagen” means different things to different people. No one has expected a signed and sealed post-Kyoto agreement for months. What is still expected, however, is a politically and morally binding commitment to solid enough targets for a new climate deal to be nutted out over the next year – or more, if it takes that long.
If Groser is saying, however, that even a political agreement is impossible, then there really is trouble, but it would be a brave pundit to declare so close to midnight that the talks will collapse.
As he put it in a thoughtful speech in London just ahead of Copenhagen, Groser said: “I have spent 30 years negotiating international economic agreements. Most of them, contrary to popular opinion, and after massive political frustration and delays, do end up getting done – never perfectly of course, but usually in the right direction.
“But this is never achieved in one step and seldom in conformity with agreed ‘road maps’ or timelines to which solemn Brownie oaths have been earlier pledged. A successful negotiation is always done incrementally by building up convergence and consensus first at the general, then increasingly specific, levels of detail.”
That’s still what seems to be happening in Denmark today, and it’s worth bearing in mind that the Kyoto Protocol negotiations in 1997 went to the wire amid predictions of impending doom, only to produce an outcome that stuck.
That is still surely the most likely outcome at Copenhagen. As Green Party elder stateswoman Jeanette Fitzsimons told Radio New Zealand from the Danish capital this morning, the fact that U.S. Secretary of State Hillary Clinton didn’t unveil a new American emissions target when she arrived this week can be read as a positive.
Her president, Barack Obama, only arrives in Copenhagen on Friday, the last scheduled day of the conference, and it’s inconceivable that he won’t have an ace in the hole. Sure, he has problems getting climate change legislation through the Congress and Senate, but if need be, he can bypass the legislature by using the Environmental Protection Authority’s ruling that greenhouse gas emissions are a pollutant requiring clean-up under existing legislation.
Likewise, China has cards up its sleeve. The Middle Kingdom is second only to the U.S. in greenhouse gas emissions production and is dead serious about the threat both within its borders and globally of failing to tackle climate change.
So, for all the reports of protest, deadlock, and grandstanding by small, low-lying nations like Tuvalu and the Maldives, which could disappear when sea levels rise as the world climate warms, a summit as big as Copenhagen isn’t over till it’s over.
Neither the U.S. nor China is so foolish as to want to be blamed for failure at Copenhagen.
What New Zealand must hope for is that, in the determination to get a deal, target emission reductions are not so large as to be economically crippling. The European Union has upped its offer for GHG emissions to between 30% and 45% by 2020, a level which Prime Minister John Key warned is completely unachievable for New Zealand unless food production and farming are scaled right back.
With half the country’s emissions coming from methane and nitrous oxide created by ruminant farm animals, and with no scientific fix to that likely in the next short while, there is far more at stake for New Zealand than the pressure to contribute more funds to the adaptation fund for developing economies.
The only thing anyone can be sure about is that there will be plenty of other countries with their own unique circumstances, all striving to be part of the solution while constructing the sub-clause that eases their own contribution.
By Monday, we’ll probably know the answers to much of the speculation above. In the meantime, put money on a successful outcome, and get ready to read the fine print.
In the meantime, Merry Christmas and Happy New Year. Smellie Sniffs the Breeze will return on January 8.
(BusinessWire)
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Thursday, December 17th, 2009
This might be difficult to believe but the recently-passed Taxation (Consequential Rate Alignment and Remedial Matters) Bill is interesting.
Not all of it, of course. I wouldn’t recommend anyone read the whole text, it’s very hard on the eye.
However, the legislation – championed by Revenue Minister Peter Dunne – provides some welcome tax relief for certain investors but only if they look out for themselves.
The law was designed primarily to align new income tax rates with the withholding tax levied on bank account interest. But account-holders will have to nominate their correct tax level or they will be assigned the highest withholding tax level of 38 per cent (this applies to all new accounts opened from April 1, 2010, and for all other accounts from April 1, 2011).
But the new tax rates also apply to income derived from portfolio investment entities (or PIEs), including KiwiSaver accounts.
For those earning up to $14,000 in ordinary income – which would presumably mean most of the 200,000 under-18s enrolled in KiwiSaver schemes – the PIE tax rate will drop from 19.5 per cent to 12.5 per cent.
As I noted in a previous blog, however, you can’t rely on KiwiSaver providers to get your tax rate right – it’s up to members to ensure they’re not being overtaxed.
There’s another quirk in Dunne’s legislation that allows those who have earned $14,000 and under in “either of the two income years before the relevant tax year” to earn up to $48,000 from PIE investments, which would be taxed at the low rate of 12.5%.
And that is sure to be of interest to plenty of people with a lazy million or so to invest.
Posted in Personal Finance | 1 Comment »
Tuesday, December 15th, 2009
This week we start a regular column by experienced trader and analyst, Wayne Lochore.
Between Jan 2005 and June 2006 Wayne wrote a series of eight essays called “Global View from the Sticks” which accurately predicted the 2008/9 Global financial and economic collapse.
Wayne is based in the beautiful Coromandel and spends time reading and writing on the global markets. He also teaches what he knows about trading including his own proprietary trading system, developed over the last 17 years
We’ve invited Wayne to continue sharing his knowledge with those investors willing to listen and learn.
Think global: an introduction
I began as a professional in the Equity markets in 1969 – yep, almost 41 years ago, as 19 year old fresh from the farm, and while I didn’t spend all my time working professionally since, there has hardly been a day when at least some of my time wasn’t given over to reading and pondering about aspects of the economic/investment world.
Some may add 41 and 19 together, find out the answer is 60 and think I must be near obsolete by now, and if computers had all the answers this would be most likely true. But of course computers are only as good as the input that feeds them and what I have discovered is in the investment game you just get better and better. So I find that most of the other writers I follow are also mature and experienced, and some I have been reading for over 30 years.
The investment game takes a long time to truly comprehend therefore experience is very important, and I am certainly among the most experienced International trader/analysts ever to emerge from New Zealand. I spent over 20 years of my career at the trading ‘coalface’ and in the later parts of that as one of the largest proprietary traders in New Zealand, then Australia, and finally trying my hand in the massive London market.
As all of you who have traded seriously will know, learning in our chosen game is as much about making all the mistakes as it is about winning regularly, and the professional trader gets to make their mistakes far more often and with far greater damage. At the peak of my career I was trading as often as 500 times a day and with a trading wallet of up to $Au30 million and seeking to be right with every trade; which is clearly impossible and therefore learning becomes an inevitable process, and at a rate probably not available to the private individual because the individual would simply not have the resources to survive the learning experience!
It is clear to me that there are two ways of learning about the markets, and the most costly is experience. The less costly method is to learn from someone who has truly been there, and particularly someone who no longer has anything to lose by passing on their viewpoint and their knowledge. I have reached this stage as all the trading I have done means my personal chemistry is no longer up to playing the game. I’m like a 42 year old Super 14 player – I can still see the gaps, but can’t gather the pace to get through them; so it’s time to teach and fundamentally that’s the approach I will be taking.
I was reading an article from John Mauldin earlier today, and he was asked “What is it about the investment game that you would pass on to your grandchildren?” and on reading it I realised he was writing almost the exact answers I would give myself, so I’ll cannibalise from his paragraphs to provide what he and I think are the most important things to learn:
John: That’s a tough question, because I took the Yogi Berra path of career guidance: you come to the fork in the road and you take it. I am as surprised to be where I am today as anybody.
WL comment: I too took the Yogi Berra path, although I wasn’t aware it was an established path at all – I was merely responding to the idea that if too many people knew an answer then it wasn’t much use my knowing it as well, I may as well go and learn something new – I think it’s called bloody-mindedness, or maybe more kindly, naturally contrarian!
John: People ask me what I’d do if I retired. I’d read, write, travel, speak, and enjoy myself – that’s what I’m doing now! So, I don’t know if retirement is in my path. One of the people who helped me learn how to write was my first publisher. I tried to copy his writing style. He had a particularly friendly, easy-to-understand writing style. I’ve long since developed my own style, but I am still grounded in that foundation. I tell people, “If you want to be a writer, find a writer you like and try to imitate him.” I have a certain style, a certain voice when I write. It’s not better than anybody else’s. Sometimes I go back and think, “I don’t particularly like that.” But it’s my voice and I’m comfortable with it.
WL: John’s talking about writing, but I think the exact same thing is true about trading/investing. Find out as early as possible what really fits who you are as a person. There are a vast number of style choices and an even greater number of actual trades you can make, and you need to find out what suits you. The last thing you want to do is try to become someone you are not – it’ll end up costing you everything you’re worth and probably more. It’s perfectly OK to be a plodder if that’s what suits you, not everyone is suited to being a currency trader – in fact from my experience only a very small percentage of people who call themselves a ‘currency trader’ achieve anything other than pain and suffering, much to their surprise.
John: Don’t be too hung up on knowing everything or thinking that you’ve got to have it all figured out. You won’t. You’ll never figure it all out. Economics is an art form. The goal is to kind of be in the middle of the lane and not end up in the ditch somewhere. Don’t think you’re going to be there by the time you’re 30 or 35. It takes time to reason, read, and mature.
WL : Unfortunately he’s right about this too – in all my career I only ever saw one recent graduate who was immediately useful to his employer, the rest needed ‘further investment’, but it is worth persevering, because just as significantly I never saw anyone who really committed themselves who didn’t end up doing really well in the end.
John: Early in your career you should be reading more books and analysing less data. Information is less important than theory and a grasp of the basics. You need to understand what the difference is between John Maynard Keynes and Irving Fisher and von Mises etc.
WL: If you don’t understand practical economics then you won’t understand enough about the big picture to see the opportunities, and these won’t be in the newspapers – they’ll be telling you about the opportunities you actually missed. You have to read and think much deeper than the general public and they are the target audience of the major media providers. But as John later says “But none of the theories have independently proven to be particularly adept at describing the problems we have. So, you’ve got to figure out how to blend them and weave them.”
John: If you cling to one perspective, you are going to run into a wall. And you’re going to run into a wall at one of the most embarrassing times. It can be a career-ending event.
WL: Wow, is this one ever right – the market is quite simply never wrong, until of course it turns out to be exactly wrong just as you suspected. But as Keynes said “the market can remain illogical far longer than you can remain solvent” If it was just a case of getting the thinking right this would be a very easy game, but unfortunately you have to get the timing right as well, and this is the bit that takes the most time to learn. I have spent a lifetime being too early, and didn’t learn how to do really well until the natural hare in me turned tortoise, and I found this a great child’s fable to keep in mind. However there are many techniques that can be used to reduce the impact of timing on your personal trading equation and we’ll talk about these as we go.
So that’s enough for now – I will concentrate on the wider view of what’s happening to the global picture, and the next few articles will be a rather contrarian study of the major economies in order of their importance to the overall global economic picture. These will be largely scene setting of the longer picture for each country i.e. the USA, Japan, China, Europe as one, and finishing with Australia and New Zealand.
Once I’ve covered the big picture, then I’ll post a regular blog on subjects that appear from what I read from the global thinkers and writers.
Tags: Think Global, Wayne Lochore Posted in Investing | No Comments »
Friday, December 11th, 2009
This week, the New Zealand Institute accused New Zealanders of not caring about the country’s “innovation eco-system,” even though innovation is the key to productivity, and productivity is the thing that eludes every part of the New Zealand economy outside farming.
As usual with reports of this sort, and as if to prove the Institute’s point, the “Standing on the Shoulders of Science” publication seemed to sink immediately without trace.
However, that doesn’t diminish its importance, not only since business innovation is one of the six areas the government has identified as strategic areas of focus for economic policy development, but also because it is timely and has some new thinking to add in an area where the rhetoric is tired and more concerted action is long overdue.
We’re hearing a lot about the other strands of the government’s six-pronged economic agenda as Christmas approaches – last week’s tax conference, the Brash productivity report, Rodney Hide’s regulatory responsibility agenda, Gerry Brownlee’s electricity reforms.
And there will be more next week when the Capital Markets Development Taskforce reports on ways to make equity-raising simpler and, frankly, more likely in the thinly capitalised New Zealand business environment.
But the mainstream focus on innovation, which should be a political winner, is always comparatively lacking, with just the tip of the iceberg acknowledged. Who hasn’t heard of and isn’t proud of Weta Workshops? But who’s heard of Next Window, the Auckland company credibly grabbing first mover advantage in the world market for desktop PC touch-screens?
That global market is exploding right now because the Microsoft Windows 7 operating system includes touch-screen capabilities for the first time. As one of only two touch-screen makers to be accredited for use with MS7, Next Window is experiencing sales growth over 800% a year, and should expect to stay on that exponential growth path since Hewlett Packard, Dell and other PC majors are committing to Next Window’s technology.
That’s what got Next Window its Number 27 ranking among 500 companies ranked in the Deloitte Asia-Pacific Technology Fast 500, announced in Hong Kong yesterday. Another 50 fast-growing Kiwi technology companies were on the list too.
“These 51 New Zealand companies have done extraordinarily well,” said John Bell, head of Deloitte NZ’s technology, media and telecommunications practice. “Their success flies in the face of much of the negative sentiment that we have heard from many quarters. It is important that we acknowledge there are some outstanding Kiwi businesses that have proven to be recession-proof and recession busters.”
Indeed, a buzzing hive of kiwi innovation does exist, and is avidly observed by a small, engaged audience through specialist magazines and websites, social networks, and some smart private equity funds that can spot a good opportunity. Big accounting firms like Deloitte also tend to seek sponsored associations with high growth new businesses, and help to get the word out.
The sector has also attracts one important source of government-linked funding: the New Zealand Superannuation Fund. Just this week, the fund’s chief executive, Adrian Orr, briefed parliament’s finance and expenditure select committee on the opportunities for long term capital investors to help New Zealand companies with revenues of $50 million to $100 million a year go global.
The Fund commits an appropriately small proportion of its total portfolio to such active, relatively risky investments, but argues that this is one of its strategic “sweet spots.” Who among its sovereign fund competitors is likely to better placed to see stand-out opportunities as they emerge in this small but smart and interesting country?
Why don’t we hear more about this stuff? Well, it’s partly my fault. When the Institute’s thoughtful 61 page report turned up on Tuesday, it was a “must read that at some stage” rather than “must write this up now”. Orr’s comments were interesting, but not enough to hang a news yarn on. When the Deloitte Fast 500 press release plunked into the email inbox, it was competing with other more immediate, traditional business news priorities.
That’s what the Institute means when it says: “The economic importance of innovation is not as well or as widely recognised as it should be in New Zealand.
“Commodity prices, exchange rates, and interest rates affect short term economic performance. Focus on these metrics, which are not easily controlled, encourages a view that economic performance is something that happens to New Zealand, rather than an outcome of strategies and actions.
“Successes of go-global companies are celebrated as successes for those companies, but the average New Zealander is not as aware as he or she should be that future prosperity depends on collective performance at developing and selling goods and services that are competitive in other countries.”
The Institute points out many other things that we already know are problems for high growth, globally aspiring companies in New Zealand. They range from the small size of the local listed equities market through to a mindset focused on production rather than customers, and other cultural attributes such as our legendary tendency to do a lousy job at presenting ourselves to foreigners.
There’s nothing new in the observation that our understatedness comes across as a bit gap-toothed yokel in foreign parts. In that sense, old hacks like me can feel they’ve been reading reports like this since the dawn of time.
However, that doesn’t make those reports wrong, and the Institute has some interesting new thinking.
For a start, the Institute acknowledges the trap of “we know that already.” It effectively bemoans a national tendency to self-congratulation once the big idea has been hatched, only to languish for lack of follow-through.
“Identifying the opportunities is the easy part,” the report says. “Many of the proposals have been made before. The real challenge is to get beyond stating what should happen to making sure it does happen.”
It suggests there’s a “tick the box” mentality which allows policymakers to see that many of the right kinds of policies are in place and assume the job’s done.
“It is only when the amounts required are compared with the amounts in place that the gaps are revealed.” However, because no one gets paid to measure or manage those gaps, no one is measuring or managing them.
“For example, the number of potentially valuable discoveries not being developed and the number of skilled roles that go unfilled are unknown.
“Having the right quantitative measures in place is important, but even more important is effective management of the innovation ecosystem as a whole; monitoring performance, identifying gaps, and taking steps to ensure that the gaps are closed.”
Part of the problem just might be the panoply of government agencies with overlapping responsibilities for innovation policy: MoRST, FRST, MED, NZTE, the CRI’s, TEC, and the universities. If the innovation system were a factory, it would run badly if there were this many managers and this many siloes.
“There is no one ensuring that capacities are balanced across the plant so bottlenecks do not emerge,” the report says.
The Institute makes one other very interesting point in this area. While university and government science activity could be more productive, it points out there is no shortage of new knowledge being created in New Zealand. Rather, there is a failure to commercialise those new ideas in proportion to their production.
Could it be that there is simply not enough formal, organised effort going into winkling those ideas out of a boffin’s brain and into an entrepreneur’s business plan?
“That might seem a very soft proposal, but many businesses are not currently searching for science or innovation-based opportunities,” the Institute argues.
Perhaps the latent political opportunity in adopting innovation policy will be what breaks the dam on today’s relative public indifference. Innovation policy is squarely in the government’s sights and, if there’s fire where current smoke signals are coming from, a package of reforms and assistance to drive innovation will be a centrepiece of the 2010 Budget.
The government will have to make some unpopular decisions in next year’s Budget, so will be looking not only for good news, but also for policies that inspire understanding about a stronger economic future. In that sense, meaningful innovation policy announcements could prove well-timed for a deluge of ribbon-cutting opportunities once the policy starts biting, some time near the 2011 election.
(BusinessWire)
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Friday, December 11th, 2009
Any story that begins “A GANG of pensioners who kidnapped and tortured their financial adviser…” just has to be read to the end.
And if you do read to end of this one you’ll discover that the lovable old age pensioners, who had collectively lost about $4.5 million via their adviser, were in fact tax cheats.
Despite their allegedly vicious treatment of the hapless adviser, James Amburn, public sympathy rested with the gang of five pensioners whose ages ranged from about 60-80.
Fan mail for the so-called ‘Old Age Pensioner Mob’ is accruing.
I don’t think they deserve fan mail but you can see how their actions could incite such popular support. The German pensioners have played out a revenge fantasy that thousands of New Zealanders of like age could relate to – such as the hundreds who attended the Hanover roadshow this week.
But the reason why I don’t believe the German oldsters deserve their cult hero status is because they were not innocents meting out just revenge but ignorant, tax avoiders engaged in dodgy investment behaviour.
A strong clue is the name of Amburn’s ‘investment’ company: ‘Digitalglobalnet’ just reeks of insincerity. Isn’t wisdom supposed to come with old age?
Admire their stamina if you want but their asset allocation strategies were awful.
The story might be apocryphal – it was carried on the newswires with several versions out there – but it has the kind of detail I love.
For instance, after being wrapped in masking tape and bundled into the back of a car, Amburn was “hit over the head with the walking stick of one of his kidnappers”.
“It took them quite a while because they ran out of breath,” Amburn was quoted in the story.
Tags: David Chaplin Posted in Personal Finance | No Comments »
Thursday, December 10th, 2009
“Overall, 15 per cent of New Zealanders say they have been scammed or tricked out of money at some point,” this recent survey by the Department of Consumer Affairs reveals.
Mostly this appears to be small-time stuff – card sharks, pool hustlers, Scientologists, Lotto peddlers and the like – with 60 per cent of those self-professed scamees losing less than $1,000. However, a surprising 13 per cent confessed to handing over $20,000 to these dishonest schemers – although, if you were looking for business ideas, the survey provides no detail on which con jobs work best.
This seems to me to indicate an extraordinary high level of gullibility in the community in regards to financial dream schemes. On the other hand, as the survey says, it could be that a large proportion of that 15 per cent lost their money in perfectly legitimate ventures but they just feel ripped off.
Further research is needed to clarify matters, the survey says.
There are a lot of other interesting consumer behaviour observations in this report including the comment that: “Of the New Zealanders who perceived a problem with a transaction, 41 per cent ‘just put up with it’.”
“By and large, New Zealanders tend to put up with problems they see as minor or inconsequential. The most common reasons for putting up with a problem were ‘couldn’t be bothered’…,” the study says.
Scams and poor business practices depend on such consumer inertia, of course, but perhaps New Zealanders are getting more bothered.
According to the survey, over half sought financial advice on investments or savings during the last year, with the most popular sources of wisdom being bank employees (19 per cent) or friends/family (17 per cent).
Only 7 per cent went to a financial adviser and only 6 per cent asked an accountant for advice on their investments. Across all sources, consumers were mainly happy with what their advisers told them – they may even have acted on that advice.
Proper financial advisers turned out to be the best at disclosing fees (74 per cent did but this really should have been 100 per cent given it is required by law) with only 62 per cent of accountants and 46 per cent of bank employees mentioning how they might be paid for rendering their services.
But all of them were rubbish at declaring their conflicts of interest and that is something that consumers really shouldn’t accept anymore.
Posted in Personal Finance | No Comments »
Monday, December 7th, 2009
In a slightly creepy turn of phrase, Westpac chief, George Frazis, announced this week that the bank wants to get “closer to the customer”.
I don’t know which customer he was talking about but I hope it wasn’t me. Mostly, I prefer to keep my bankers at arms-length.
But Frazis wants “more bankers in more places”, which sounds ominous.
And superfluous – it’s already very easy to find a banker as I discovered today trawling the streets for banking services. Everywhere you look there’s a financial service on offer backed up with marketing slogans and well-ironed front-people. They were nice too, the human face of finance – pleasant, informative and accommodating, as a rule.
I can understand why Frazis wants Westpac to get closer to the little people; those boutique local operations have not yet been obliterated by the big brands, presumably because people still need people, rather than websites and automated phone messages, to assist them in financial matters.
As Frazis phrases it: “[Westpac's new strategy] reverses a trend in banking over many years and one that, in hindsight, was a mistake.”
He says the push to centralise financial services and gut ‘non-core’ operations, which Westpac (along with the rest of the trend-following corporates) began in the 1990s “inhibited us from appropriately supporting our customers”.
Such high-level thinking, though, must be backed on the ground with appropriate staff.
For example, that rude cow at the BNZ who yelled at us because her computer wasn’t talking and the bank was unable to hand over our money could learn something about appropriate customer support.
Honestly, sometimes I’d rather deal with a machine. At least digitised marketing personas aren’t patronising, which is something I’ll never be doing at that particular BNZ branch ever again.
Tags: David Chaplin Posted in Personal Finance | No Comments »
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4290.70 |
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16.50 |
| Dow Jones Industrials |
12878.20 |
 |
33.10 |
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